Dün gönderdiğim e postaya cevap gelmiş, siz de bu yolu izleyebilirsiniz.
I ** sorry that you are having issues with the device. I can send out a new battery door for you ?
We would be happy to send out replacement parts for your device.
Please note that despite what our RMA email says, for a Replacement Parts RMA you do NOT need to ship anything to us.
We have issued you an RMA Authorization. Please check either your email or the top of this ticket for the RMA Form link.
Once you open the RMA form please take the following steps.
1. Fill the RMA form out with your full address, including phone number.
2. Under 'Additional Comments' please indicate the make/model of device, the body color of your mod if applicable, and the parts needed.
3. Once both the address and notes are entered save the form and reply to this ticket and let us know this is completed.
After these steps are completed no further action is required on your end.
Once this ships you will receive an email notifying you of the shipment. Shipping times may vary due to part availability however we will ship your replacement parts as soon as they are available.
Thanks,
Jacob
Evolv, Inc
Verdikleri cevapta kısaca verdikleri bağlantıya ürünün rengini modelini gibi cihazla ilgili bilgileri ve posta adresini girmemi ve yeni pil kapağı göndereceklerini söylüyorlar. Ürünün fotoğrafını bile atmamıştım, doğrudan çözüme dönük bir girişimde bulundu arkadaşlar. Bilmem kargo ücreti bana gelir mi ama bu tutum çok hoşuma gitti.